Returns & Refund Policy

We want every order from TheRamdoots.co.in to reach you safely and as described. This policy explains when we accept returns, exchanges and refunds for orders delivered within India.

1. Returns for defective products

We accept returns for defective products only. A product is considered defective when it arrives damaged, broken, materially faulty, or otherwise has a manufacturing/product defect.

Return requests must be raised within 7 days of delivery. Please contact us as soon as you discover the defect.

2. How to request a return

To request a return, contact us through WhatsApp or phone with your order details. Please provide clear photographs and, where useful, a short video showing the defect or damage. We may request additional information to verify the issue.

Once the defect is verified, we will provide the return instructions.

3. Return shipping

For a product that is confirmed to be defective, TheRamdoots.co.in will cover the return shipping cost. Please do not send a product back before receiving return instructions from us.

4. Exchanges

We accept exchanges for confirmed defective products, subject to product availability. If the same product is unavailable, we may offer a suitable alternative or a refund.

5. Refunds

If an exchange is not possible and a refund is approved, the refund will be issued to the original payment method used for the order.

Refund processing will normally take 5–7 business days after the returned product has been received and the defect has been verified. The time taken for the amount to appear in your account can also depend on your bank or payment provider.

6. Non-returnable situations

We do not accept returns for change of mind, personal preference, incorrect selection, or normal wear and tear. Returns are limited to products that are confirmed to be defective.

Products damaged after delivery due to misuse, improper handling, accidents, or alterations may not qualify for a return or refund.

7. Order and delivery issues

If your parcel arrives visibly damaged, please document the condition of the package and contact us promptly. We will review the issue and guide you through the appropriate resolution.